CUSTOMER RELATION EXECUTIVE (CRE)

• Customer Support: Provide responsive assistance to customers via phone, email, chat, and in person, addressing inquiries and concerns.
• Relationship Building: Develop strong, lasting relationships with customers by understanding and addressing their needs.
• Issue Resolution: Resolve customer complaints efficiently, ensuring a positive experience.
• Feedback Collection: Gather and relay customer feedback to improve products, services, and processes.
• Product Knowledge: Stay informed about company products and services to offer accurate information and recommendations.
• Record Keeping: Document customer interactions and maintain accurate customer records.
• Customer Retention: Engage in initiatives to build customer loyalty and retention.
• Communication: Demonstrate clear, empathetic communication skills to handle customer queries and complaints.
• Problem-Solving: Quickly resolve issues and escalate complex cases to senior teams when needed.
• Reporting: Track and report customer satisfaction, complaints, and resolution outcomes.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Cheras (Kuala Lumpur): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

• Cheras (Kuala Lumpur) (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person