Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Lead

RM 10,000 - RM 11,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Position: Customer Service Lead
Location: Petaling Jaya
Working Days/Hours: Monday – Friday, Shift rotation
Language: Mandarin (Traditional and Simplified)

Overview:
We are seeking an experienced Deal Contract Assistant to handle escalated cases, advise teams on processes and policies, and ensure smooth resolution for clients. The ideal candidate will have 6-7 years of experience in a BPO environment with strong communication, problem-solving, and customer service skills.

Key Responsibilities:

  • Resolve complex and escalated customer cases.
  • Advise teams on processes, policies, and compliance.
  • Manage deal prioritization and exception handling.
  • Support urgent cases and collaborate with cross-functional teams.
  • Identify opportunities for process improvements.

Requirements:

  • 6-7 years in a BPO customer service role.
  • Bachelor's degree.
  • Mandarin proficiency (Traditional and Simplified).
  • Strong communication, problem-solving, and analytical skills.
  • Experience with Lead to Cash process is a plus.

What We Offer:

  • Competitive salary & benefits.
  • Career growth opportunities.
  • Salary up to RM11,000.

Apply now to join our dynamic team!

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM11,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Lead: 7 years (Required)
  • BPO: 7 years (Required)
  • Escalations: 7 years (Required)

Language:

  • Mandarin (Required)
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