Customer Service (Mandarin/Cantonese) - Food Delivery Project
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
- Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers’ experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
- Grow as part of Live Operations in line with our client values and COE principles.
- Work on personal and team goals as part of a dynamic team in a fast paced environment.
- Candidates must possess at least SPM
- Basic English communication skills
- Fresh graduates are welcomed.
- With at least 1 year working experience in customer service field
- Must possess customer-centric commitment
- Ability to maintain composure in a multitasking, high energy environment
- Detail-oriented
- Well versed in local language
- Preferably with strong computer navigation skills
- Familiarity with Google Suite
- Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
- Typing speed of at least 35 wpm with 95% accuracy
- WFH will be provided after 3 months of probationary period
- Location Sunway visio tower
- EPF, Sosco will be provided
- Annual bonus will be provided
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