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Customer Service (Mandarin/Cantonese) - Food Delivery Project

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 4,500 / Per Mon


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  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
  • Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
  • Develop excellent product knowledge to enhance customers’ experience and support.
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
  • Grow as part of Live Operations in line with our client values and COE principles.
  • Work on personal and team goals as part of a dynamic team in a fast paced environment.
  • Candidates must possess at least SPM
  • Basic English communication skills
  • Fresh graduates are welcomed.
  • With at least 1 year working experience in customer service field
  • Must possess customer-centric commitment
  • Ability to maintain composure in a multitasking, high energy environment
  • Detail-oriented
  • Well versed in local language
  • Preferably with strong computer navigation skills
  • Familiarity with Google Suite
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Typing speed of at least 35 wpm with 95% accuracy
  • WFH will be provided after 3 months of probationary period
  • Location Sunway visio tower
  • EPF, Sosco will be provided
  • Annual bonus will be provided