E-commerce Operation Supervisor/ Team Lead

RM 3,500 - RM 5,000 / month

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Job Description

Responsible for daily operation and management of the company’s e-commerce platforms (Eg. Shopee, Lazada, Tiktok and tmt.my etc)
Duty roaster arrangement and alignment will all related parties such as customer service, operation and fulfilment hub.
Monitor and improve operational workflows, from order processing to inventory management and shipping
To lead a team of operation associates, to ensure timely and accurate order fulfilment and customer service
Develop standard operating procedures (SOPs) and ensure compliance across teams
To liaise with external partners such as logistics and suppliers to resolve operational issues and internal parties such as warehouse and product team to ensure stock replenishment on time to support a smooth fulfilment process
To develop and implement strategies to improve the customer service, including returns, shipping and fulfilment process
Work closely with marketing, product, and IT teams to support campaigns, launches, and site functionality
To track incoming payments as well as outstanding invoices and to ensure all are receivable and addressed promptly
Analyse e-commerce performance metrics, identifying trends and areas for improvement
To prepare and present reports on overall performance to senior management when necessary
Any other ad-hoc tasks as and when required

Job Requirements

Required language(s): English, Bahasa Malaysia
Required Skill(s): Microsoft Word and Excel
Excellent leadership, communication, and organizational skills
Problem-solving mindset and the ability to work in a fast-paced, high-growth environment

Knowledge and Experience

Bachelor’s degree in Business Administration, Operations, Supply Chain Management, or a related field
Proven experience in e-commerce operations, supply chain management, or a similar role
Strong knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems
Proficiency in data analysis tools (Excel, SQL) and familiarity with inventory management systems

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits: