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Customer Service Executive | Telco Project | January 2025 intake

RM 2,900 - RM 2,900 / month

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JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • Proficiency in Mandarin language will be an added advantage.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.
  • Age Group: 18-55 years old.

JOB DESCRIPTION:

  • Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.
  • Age Group: 18-55 years old.

Job Types: Full-time, Contract

Pay: Up to RM2,900.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • English (Required)