CS Admin

Full Time, onsite
TT Freight Group. Sdn. Bhd.
Subang Jaya, Malaysia

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original

Simplified

We are seeking a Customer Service Admin to join our logistics company. The ideal candidate will be responsible for managing shipping updates, preparing invoices and quotations, engaging with customers, and ensuring all documentation is accurate and properly filed. You will play an important role in communication with clients and government agencies, tracking orders, and maintaining organized records.

Responsibilities:

Monitor and check emails for shipping updates and relevant communications.
Engage with customers to provide timely information and updates regarding their shipments.
Send emails to obtain invoices, Notices of Arrival (NOA), and other required documents.
Prepare and send invoices and quotations for clients, including government agencies.
Track and update shipment and customer information using Excel.
Ensure accurate and timely processing of customer orders and related documents.
Check and verify documents for correctness and compliance.
Maintain and organize files and records for easy access and retrieval.
Coordinate with internal teams to ensure smooth communication and order processing.

Requirements:

Proven experience in customer service, administrative roles, or similar positions.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office Suite (especially Excel) and email correspondence.
Knowledge of logistics or shipping industry is an advantage.
Strong organizational and multitasking abilities.
High attention to detail and accuracy in document handling and data entry.
Ability to handle customer inquiries and complaints with professionalism and care.
Familiarity with invoicing and preparing quotations is a plus.
Ability to work independently and as part of a team.

Benefits