Customer Service - Bandar Sunway

Company Overview:
We are representing our well established Telecommunication company providers in Malaysia.

Job Descriptions:

• Handling incoming calls and enquiries promptly from corporate client accurately and professionally.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Handling general enquiries exp: billing, account, promotion etc.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder
• Must be proficient in English.
• Only Malaysian Citizens are eligible to apply.
• Must be Fully Vaccinated with Booster.
• Able to work on contract basis

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)