Insurance Inbound Contact Centre Executive
RM 3,000 - RM 3,000 / month
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Responsibilities:
- Manage customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
Requirements:
- Malaysian
- Speak English or Mandarin
- Min 1 year of Customer Service experience in inbound call servicing field
- Good Communication skill
Job Types: Full-time, Permanent, Contract
Pay: From RM3,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Inbound Call Centre: 1 year (Required)
Location:
- Kuala Lumpur (Preferred)
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