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Job Summary:
As Business Analyst, you are responsible to perform requirement study, prepare the scope of work, mapping and converting the business requirements to a functional specification for technical development. Perform system testing to ensure systems are functioning as per documented requirements and conduct training to end-users. Act as second-level backup support to IT Servicedesk in resolving reported incidents if required.
Job Responsibilities:
- Application Support – the second line of support on all IT applications if required
- Business Analysis – understanding the business process and systems functionalities; responsible to gather user requirements; mapping & documenting existing business processes (operational & system); business process re-engineering; defining the functional specifications of the business systems; the window person in formulating feasible solutions to user
- Quality Assurance – Ensure changes to business systems are well tested before deployment or implementation
- User Management – liaison as the primary contact point with business operation users
- Any additional/ad-hoc task as assigned by immediate superior
Qualifications:
- Candidate must possess at least a Bachelor’s Degree in computer science or related IT field
- A minimum of 2 years working experience with a combination of hands-on implementation support, business process analysis
- Ability to work under time pressure, manage multiple groups of users while maintaining a positive and patient attitude
- Good problem solving and analytical skills
- Excellent command of both written and spoken English
- Comfortable with process/functional documentation
- Self-motivated with attention to detail
- Organize own workload, set priorities and work within deadlines
- Excellent organization, communication and interpersonal skills
- Ability to process assignments in an efficient, accurate and timely manner
- Able to work with minimum supervision, as well as able to contribute to the team development
- Professional certification will be an added advantage
Working Hours:
Monday to Friday 8.30 am - 6.00 pm
Saturday 8.30 am - 1.00 pm (Alternate Saturday)
Job Type: Full-time
Benefits:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your expected salary?
Education:
- Bachelor's (Required)
Language:
- Mandarin (Preferred)
Work Location: In person