Application Support Specialist (SAP HANA C4 Cloud and CPQ)
RM 8,000 - RM 8,000 / Per Mon
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Responsibilities:
- Multi-country Support: Provide application support to business users across multiple countries, managing and resolving regional-specific issues while adhering to global service standards.
- Incident and Problem Management: Manage and resolve support tickets related to SAP C4 Cloud and CPQ for a global user base, ensuring compliance with Service Level Agreements (SLAs).
- Technical Analysis: Review and understand scripts in SAP C4 Cloud and CPQ (CPQ 1.0), analyze issues, and implement fixes or solutions within multi-region environments.
- AMS Lifecycle Support: Provide proactive and reactive application support aligned with the AMS life cycle, including incident resolution, monitoring, and performance optimization.
- Documentation Review: Evaluate both functional and technical documentation to ensure business requirements are met, including the analysis of system development life cycle documents.
- Business Acumen: Understand business processes and workflows within the SAP ecosystem, translating user requests into technical solutions that align with business goals.
- Change Management: Assist in managing changes and enhancements in the system, ensuring seamless collaboration between business users and the technical team across different countries.
- SDLC Involvement: Participate in all phases of the SDLC, from requirements gathering and design to testing, deployment, and ongoing support.
- System Monitoring & Performance Tuning: Monitor the system for performance issues and make recommendations to optimize business operations.
- Collaboration: Work closely with cross-functional teams (functional analysts, developers, and end users) across different regions to ensure effective communication and resolution of issues.
- Testing and Deployment: Assist in testing and deploying system upgrades and patches, ensuring they are effectively rolled out to all regions without disruption.
Job Types: Full-time, Permanent
Pay: Up to RM8,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (Preferred)
Experience:
- SAP HANA C4 Cloud: 2 years (Preferred)
- CPQ: 2 years (Preferred)
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