Service Admin

Job Overview :

The Service Administrator will play a key role in supporting the after-sales service operations by managing warranty claims, coordinating product and part returns, and facilitating effective communication between service partners, technicians, and customers. This role ensures smooth workflow, timely resolution of complaints, and efficient handling of administrative tasks related to service operations.

Key Responsibilities:

• Claims Handling:

- Process in-warranty and out-of-warranty claims efficiently and in compliance with company policies.
- Validate warranty status and ensure all required documentation is submitted for claim approval.

• Product and Part Returns:

- Manage the return of defective products or parts from service partners and dealers.
- Ensure proper documentation and communication during the return process.

• Complaint Resolution and Repair Coordination:

- Coordinate technicians and service partners to attend to customer complaints and perform repairs promptly.
- Monitor and track complaint status, ensuring timely and satisfactory resolution.

• Warranty Validation and Claim Submission:

- Confirm warranty eligibility for products or parts and prepare accurate claim submissions to the relevant departments.

• Work Progress Monitoring:

- Track and monitor the progress of technicians and service partners to ensure service commitments are met.
- Provide updates and reports on service activity as needed.

• Part Ordering Assistance:

- Assist with the ordering of spare parts when required, ensuring availability for repairs and maintenance.

Qualifications and Skills:

• Diploma or Degree in Business Administration, Customer Service, or related field.
• Experience in after-sales service or related administrative roles is preferred.
• Strong organizational and multitasking skills to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills to coordinate with service partners, dealers, and customers.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Knowledge of warranty claims and product return processes is an advantage.

Preferred Attributes:

• Proactive problem-solver with a customer-oriented mindset.
• Ability to work collaboratively with technicians and service teams.
• Attention to detail to ensure accuracy in claims and documentation.
• Basic knowledge of technical products, especially related to air conditioners, is a plus.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus