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Responsibilities:
- To make outgoing calls to customers as required to resolve or follow-up payment queries.
- Provide a polite, professional, and accurate response in accordance with agreed service standards.
- Recognize when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate.
- Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers.
- Promptly and accurately complete all related administrative activities, in accordance with agreed service standards.
- Record, produce, and prepare any information required.
- Performs miscellaneous job-related duties and projects as assigned by superior.
Requirements:
- Minimum SPM/Diploma, or any equivalent.
- Good command of spoken and written English and Bahasa Malaysia, Mandarin is an added advantage.
- Possess relevant working experience in a call center or customer service in the servicing industry is an added advantage.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Administration: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
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