Retail Assistant

Salary undisclosed

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Brand Representation:Ensure that all aspects of the brand are presented consistently and align with brand guidelines.
Floor Operations:Supervise daily floor activities, including staff schedules, stock arrangement, and overall store presentation.
Customer Engagement:Provide excellent customer service and handle customer inquiries, complaints, or special requests promptly.
Sales Monitoring:Track sales performance and provide insights or recommendations to meet sales targets.
Visual Merchandising:Oversee store displays and ensure products are presented attractively to maximize customer interest and sales.
Inventory Management:Monitor stock levels, coordinate restocking, and manage inventory discrepancies.
Team Leadership:Train, mentor, and guide floor staff to ensure high performance and adherence to company standards.
Reporting:Generate and analyze sales and performance reports, sharing actionable insights with management.
Collaboration with Marketing:Work closely with the marketing team to implement promotional campaigns and ensure they are effectively executed on the floor.
Problem Resolution:Identify and resolve operational issues, ensuring smooth store operations and a positive shopping experience for customers.

Diploma or Bachelor’s Degree in Retail Management, Business Administration, or a related field.
Minimum of 1-2 years of experience in retail or brand management (experience in fashion or lifestyle brands is a plus).
Strong communication and interpersonal skills to interact with customers, team members, and stakeholders.
Proficient in Microsoft Office (Word, Excel, and PowerPoint) and retail management software.
Good organizational and multitasking skills, with the ability to manage multiple brands or outlets.
Passion for customer service and brand representation.
Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
Flexible to work retail hours, weekends, and public holidays as required.
Knowledge of visual merchandising and retail marketing strategies is an advantage.
Fresh graduates are encouraged to apply,

Working Hours