Retail Operations Manager

• Maintain a guest-centric culture that consistently exceeds customer expectations.
• Oversee service quality, operational efficiency, guest satisfaction, compliance with standards, and financial performance metrics.
• Ensure the facility is clean, safe, and visually appealing at all times.
• Ensure cashier duties are carried out in adherence to Standard Operating Procedures (SOPs), including accurate cash handling, payment processing, and daily reconciliation.
• Manage inventory levels and coordinate timely supply orders with licensor.
• Plan, organize, and oversee team-building activities, ensuring seamless execution and an engaging experience for participants.
• Participate in operation hiring, conducting performance reviews, holding one-on-one meetings, scheduling, conflict resolution, and team coaching.
• Identify and address gaps in operational performance and efficiency, implementing solutions with your team.
• Leverage critical thinking and strong communication to address challenges effectively.
• Complete comprehensive cross-training in all hourly roles to support the operation team effectively during peak times.
• Execute organizational systems, including opening/closing checklists, cleaning logs, food preparation lists, and other operational standards.
• Collaborate with marketing and sales teams to execute special events, holiday promotions to outlet customers

Leadership and Team Development:

• Embody and promote Bomb Battle’s core values:
  • Positivity: Inspire enthusiasm and foster a welcoming environment.
  • Responsibility: Lead by example and take ownership of challenges and solutions.
  • Fun: Ensure a lively and engaging atmosphere for customer and team members alike.
• Lead, coach, and motivate your team to deliver an exceptional, service-oriented customer experience.
• Create, manage, and coordinate staff schedules to ensure optimal coverage.
• Maintain open and consistent communication with all team members and the corporate office to ensure streamlined operations and alignment with company goals.

• A Bachelor’s degree in Hospitality or experience managing retail attractions is a plus.
• Able to speak in English and Mandarin
• Fresh graduate are welcome to apply
• Proven ability to collaborate effectively with a team while owning specific areas of responsibility.
• Experience in a venue with food and beverage services, including alcohol.
• Experience in organizing and executing team-building or corporate events.
• Willingness to work hands-on and adapt to a playful, energetic environment (we’re a paint-blast facility!).
• Track record of successful team leadership, fostering positive culture and engagement.
• Tech-savvy, with the ability to manage equipment, troubleshoot software, and quickly learn new systems.
• Strong interpersonal and conflict-resolution skills, with the ability to manage interactions with customers and staff professionally
• Exceptional communication skills, both written and verbal, and the ability to engage with stakeholders at all levels.
• Confident in managing large groups, including families and children, in an engaging and safe manner.
• Strong sense of urgency and demonstrated ability to work independently.

• 5 working days
• Annual Leave
• Performance Bonus & Increment
• Training Provided