Front Desk Officer Receptionist (Service Center RMA)

Main Office Location: Setia Avenue, Setia Alam

Our website: https://www.dasher.com.my/

About this Team

What's the team function?

Front Desk Officer is responsible for:

• handling walk-in warranty customers, warranty parcel packing and shipment arrangement, receiving parcels from couriers, identifying parcel sources, and entering them into our internal system for recording purposes.

What's your role?

• Greet and welcome customers at they arrive at the front desk and direct them to the appropriate department or person
• Assist customers with warranty claims, including the packaging and shipment of warranty items.
• Receive parcels from couriers and ensure they are properly labelled and directed to the appropriate department or person.
• Identify the source of each parcel and enter the information into our internal system for recording purposes.
• Maintain the tidiness and cleanliness of the front desk area, including the reception area, waiting area, and other public spaces.
• Answer phone calls and respond to customer inquiries in a professional and courteous manner.
• Keep track of office supplies and place orders when necessary

What's the skill required?

• Good command (both spoken and written) in Bahasa Malaysia and English, Mandarin proficiency is an added advantage.
• Fresh graduates are welcome
• Good typing speed and basic computer knowledge is compulsory
• Ability to handle multiple tasks and prioritize work effectively.

Who’s there to support you?

Do not worry about packing parcel as we have our dedicated warehouse team to take it on. You and your team will be provided will all equipment needed to perform live session and video shooting event efficiently.

We might be new to TikTok but definitely not a newbie to e-commerce! You're always welcomed to initiate a great sharing session among other e-commerce team, to have some sparks in your mind on how to make TikTok into another significant platform for DASHER.

You will be involved into various internal training and sharing session about latest market analysis and sales challenges. Also, you're expected to play an active role in brainstorming session and decision making meetings.

Benefit Package

1. Must-have:

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit

3. Special at DASHER:

• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from DASHER!
• Staff Discount – The deal can go real crazy~

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Setia Alam: Reliably commute or planning to relocate before starting work (Required)