Epicareer Might not Working Properly
Learn More
T

Customer Service Representative (Japanese Speaker)_(8AM-5PM /M-F)_Work From Home

  • Full Time, remote
  • Trinity Workforce Solution (M) Sdn Bhd
  • Damansara Jaya, Malaysia
Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Salary : Up to 6K (basic) + 300 (shift allowance) + 150 (WFH allowance)

Working Hours / Days : 8.00am – 5.00pm (Monday to Friday)

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Requirements

  • Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with atleast 2 years working experience in relevant field
  • Minimum Japanese-Language Proficiency Test (‘JLPT’) N3.
  • Excellent command of spoken and written in English and Japanese
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously
  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM6,400.00 per month

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Preferred)
  • English (Preferred)