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Customer Service Specialist (Upselling & Crosseling)

RM 3,300 - RM 4,500 / Per Mon


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Customer Interaction: Answering inbound calls, chats, or emails from customers who need assistance with purchases, account management, technical issues, and product inquiries.

Sales Support: Engaging with potential customers to upsell or cross sell additional products and services, helping them choose solutions that meet their needs.

Problem Resolution: Troubleshooting issues related to domains, websites, hosting, and other digital products, and providing effective solutions or escalating to higher support when needed.

Customer Education: Explaining project's offerings and guiding customers through the use of various tools, often assisting with website setup or troubleshooting.

Relationship Building: Building trust and rapport with customers to enhance retention and long-term satisfaction, ensuring a positive experience with the project.

  • Experience in customer service for BPO industry is a must.
  • Sales Experience: Previous sales experience is an added advantage.
  • Education: SPM holders are welcome, provided they have strong English skills.
  • Willing to work in rotational shift.
  • Willing to work in Glenmarie, Petaling Jaya.
  • Passionate and keen in sales.
  • Leave: Annual and sick leave.
  • Professional Development: Training opportunities available.
  • Career Advancement: Clear paths for career progression.
  • Employee Engagement: Various staff
  • Allowance Provided
  • 5 Working Days
  • Attractive Incentives