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Are you an organized, detail-oriented leader who thrives in a fast-paced environment? We’re looking for an Operation Supervisor to streamline our daily processes, manage documentation (SOPs, guidelines, checklists), and guide a team of 4–5 members. If you excel at driving operational excellence and motivating a diverse group, we want to hear from you!
Key Responsibilities
- Oversee Daily Operations: Lead e-commerce order fulfillment (Website, Marketplace, Shopify) and ensure accuracy in all documentation.
- Drive Sales Targets: Monitor and support both online and boutique sales efforts to meet or exceed assigned targets.
- Manage & Motivate Team: Supervise a 4–5 member team with varying personalities, fostering a positive and productive work environment.
- Maintain Quality & SOPs: Uphold quality control standards, streamline workflows, and ensure adherence to SOPs.
- Resource & Maintenance Oversight: Monitor equipment needs, inventory levels, and supplier relationships.
- Training & Performance: Conduct regular staff training on operations, product knowledge, and customer service; provide timely feedback and coaching to meet KPIs.
- Reporting & Problem-Solving: Prepare reports for management, address operational challenges, and propose solutions quickly and effectively.
- Customer Experience: Collaborate with the team to continuously improve customer satisfaction, service, and overall experience.
Requirements
- High school diploma or equivalent (degree in Business Operations or E-commerce Management is a plus).
- 2–3 years of supervisory experience in the fashion retail industry.
- Strong leadership and communication skills with the ability to handle a diverse, unpredictable team.
- Detail-oriented and perfection-driven approach, especially when dealing with data, forms, and documents.
- Proficiency in Shopify or other e-commerce platforms and POS systems.
- Able to work flexible hours, including weekends.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How much is your expected salary?
- How long is your notice period?
- Describe your leadership experience in working
- In your opinion, why do you think Communication is the key in handling a team?