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Operation Supervisor

Salary undisclosed

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Are you an organized, detail-oriented leader who thrives in a fast-paced environment? We’re looking for an Operation Supervisor to streamline our daily processes, manage documentation (SOPs, guidelines, checklists), and guide a team of 4–5 members. If you excel at driving operational excellence and motivating a diverse group, we want to hear from you!

Key Responsibilities

- Oversee Daily Operations: Lead e-commerce order fulfillment (Website, Marketplace, Shopify) and ensure accuracy in all documentation.

- Drive Sales Targets: Monitor and support both online and boutique sales efforts to meet or exceed assigned targets.

- Manage & Motivate Team: Supervise a 4–5 member team with varying personalities, fostering a positive and productive work environment.

- Maintain Quality & SOPs: Uphold quality control standards, streamline workflows, and ensure adherence to SOPs.

- Resource & Maintenance Oversight: Monitor equipment needs, inventory levels, and supplier relationships.

- Training & Performance: Conduct regular staff training on operations, product knowledge, and customer service; provide timely feedback and coaching to meet KPIs.

- Reporting & Problem-Solving: Prepare reports for management, address operational challenges, and propose solutions quickly and effectively.

- Customer Experience: Collaborate with the team to continuously improve customer satisfaction, service, and overall experience.

Requirements

- High school diploma or equivalent (degree in Business Operations or E-commerce Management is a plus).

- 2–3 years of supervisory experience in the fashion retail industry.

- Strong leadership and communication skills with the ability to handle a diverse, unpredictable team.

- Detail-oriented and perfection-driven approach, especially when dealing with data, forms, and documents.

- Proficiency in Shopify or other e-commerce platforms and POS systems.

- Able to work flexible hours, including weekends.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday
  • Weekend jobs

Ability to commute/relocate:

  • Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?
  • How long is your notice period?
  • Describe your leadership experience in working
  • In your opinion, why do you think Communication is the key in handling a team?
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