Customer Service Exec

Job description

Responsibilities:

• Providing introductory information to new customers call in via WhatsApp and call.
• Providing introductory information to new customers call in via walk in.
• Ensuring that customers are satisfied with products or services.
• Letting customers or clients know about additional products or services focusing on READY STOCKS inventory items.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions focusing on READY STOCKS inventory items.
• Troubleshooting common issues with a product or service and working with other departments to find appropriate solutions.

Requirements:

• Understanding of basic introduce products and service, and also personal skills on selling and follow up customer.
• Hands on experience with System, Microsoft office.
• Understanding of basic introduce products and service, and also personal skills on selling and follow up customer
• Solid analytical skills, with the ability to create reports and conduct analyses.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Bahasa And English (Preferred)