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Service Desk Analyst

RM 3,000 - RM 3,500 / month

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  • Recommend an appropriate course of action to resolve tickets or escalated accordingly.
  • Act as first point of contact via phone/email/chat or walk-in support for end users.
  • Provide technical support to user issues on products supported in a systematic and logical way.
  • Procatively seek new solutions and knowlege that increases the efficiency and effectiveness.
  • Other duties and responsibilities as assigned by supervisor.