Product Specialist

KEY ACCOUNTABILITIES

• Support Sales team to achieve annual operating plan revenue and exceed YTD sales target for Inorganic and Material Characterization products. Support sales to grow our sales in the replacement market and new opportunities in agriculture, solar, chemical & environment.
• Provide solution-oriented demos in competitive situations, content with application notes and technical competitive intelligence. Partnership with sales team to demonstrate product capabilities and applicability to the customer and their application needs.
• Provide application support such as product testing, training and running samples for customers and provide data to the customer and help close sales orders through frequent interaction with the sales professionals.
• Ensure successful implementation by remaining engaged with the customer and sales & service team throughout the new installation. Provide problem diagnosis and assist in the elimination of start-up issues. Conduct customer training on a formal basis in conjunction with installation or requested by customers.
• Provide technical expertise advice and method development for customer application need including process and procedures. Act as the technical focal point to troubleshoot instruments for Inorganic and Material characterization customers.
• Provide product and application training to new customers, and refresher courses to ensure they understand our product functions, and capabilities to build sales sustainability and customer engagement. Proactively train sales and service on application needs and help develop sales tools aimed at promoting PerkinElmer products and facilitating sales.
• Develop new application notes (white paper) for energy, palm oil and food safety, and provide a solution-oriented demo to maintain PKI as the leader in the Inorganic and MartChar market segment.
• Support Sales team on marketing events such as seminars, workshops and exhibitions, facilitating as a speaker and engaging the customer to improve relationships and expand customer database.
• Assists service in external and internal technical troubleshooting. To perform other ad-hoc duties assigned from time to time

KEY CAPABILITIES REQUIRED

• Candidate must possess at least a Bachelor's Degree, Master in Chemistry or a related field
• At least 4- 5 year(s) and more of working experience in analytical or spectroscopy products.
• Required Hands-on experience with analytical products.
• Good analytical in research data & problem-solving skill in developing solutions
• Sales mindset with customer service oriented and willing to travel domestic & overseas
• Good presentation skills in both verbal and written in English & Bahasa Malaysia
• Able to work in a team environment with sales and service.
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint