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Inside Sales Representative Mandarin Speaker

  • Full Time, onsite
  • IDC TECHNOLOGIES GLOBAL SOLUTION SDN BHD
  • Petaling Jaya, Malaysia
RM 4,000 - RM 4,999 / Per Mon

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Handle incoming calls using proper sales and customer service practices throughout the interaction. Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses. Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary. Troubleshoot client products to ensure a one-call resolution. Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales. Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment. Open to working in rotational shifts.