Applied Market Workflow Specialist
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Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at .
We are currently looking for an Applied Market Workflow Specialist to join our Asia Pacific Technical Specialization and Solution Team. In this position, you will develop innovative analytical workflows, deliver instrument demonstrations and application support to our customers.
How will you make an impact?
You are the expert of customer workflows and solutions for Food, Environmental, Chemical and Materials with key market knowledge and knowhow. You will deliver trusted answers to achieve customer outcomes, based on deeper understanding of the market workflow requirements.
- Deliver winning and proven Agilent workflow solutions. Deliver values in challenging customer situations.
- Support and lead customers with advanced application consultancy
- Be the scientific and workflow connection with Key Opinion Leader and key customers.
- Conduct market sensing & collect Voice of Customers.
What will you do?
- Provide in-field application and technical support to our customer at Southeast Asia, including customer presentations and technical visits, on-site demonstrations, on-site application support, customer workshops, and any other relevant sales activities.
- Enable customer success with post-sales support to the customer, including onsite instrument and product training, method optimization or adaptation according to customers’ needs, ongoing technical support and any relevant customer satisfaction activities.
- Collaborate, partner and support our channel partner in Southeast Asia countries for technical and application enquiries in the development of technical sales strategies.
- Provide expertise and technical consultancy on how Agilent solution can be adopted in Food, Environmental, Chemical and Materials.
- Prepares and delivers technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.
- Analyzes customer requirements and recommends appropriate solutions.
- Solves complex, high impact system/application engineering services problems.
- Work across Agilent Asia Pacific region to share customer insights and best practice. Contribute to overall Agilent APAC success.
- Ensure operational discipline by following relevant sales and application process. Provide report and deliverables in a timely manner.
- Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. Build customer relationships and maintain customer satisfaction and loyalty.
This role can be based in Bangkok, Thailand or Kuala Lumpur, Malaysia. Must be willing to travel by plane to anywhere in Southeast Asia and South Asia. (Up to 75% of the time).
Qualifications
- Bachelor’s, Master's or PhD in Chemistry/Biochemistry or other Life-science discipline.
- 5+ years of work experience in Food, Environmental, Chemical and Materials related environment with a deep understanding of analytical workflows and complex applications.
- Familiar with Food, Environmental, Chemical and Materials regulatory requirements and local country guidelines.
- Expertise with Atomic and molecular spectroscopy, GC, GC/MS, HPLC, LC/MS and relevant analytical technologies are highly desirable.
- Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently.
- Excellent verbal, written, and presentation communications skills.
- Drive, energy, and self-motivation.
- Confidence to work independently and as part of a team.
- Ability to learn new technologies on your own.
- Proficiency in the use of Microsoft Office Suite.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
