Assistant Manager, Customer Success
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ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.
Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Assist the Customer Success Manager with managing the entire range of day-to-day operations of the business and team.
Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
Take ownership of escalated issues and follow problems through to resolution by collaborating with internal teams to remediate.
Use customer data and analytics to uncover opportunities for new feature adoption and up-selling, including weekly and monthly reporting.
Supports the wider Customer Success team with decision-making, analytical / creative solutioning.
Oversee the range of portfolio of key accounts (Solutions) under the MY market segment with ownership of some key accounts.
Assist the Commercial team with special projects and initiatives.
REQUIREMENTS
These are minimum-requirement skills and a ‘must-have’ for the role:
Previous experience in customer / key account management within the logistics industry is beneficial.
Previous leadership / team management experience is mandatory.
Excellent communication skills (verbal & written) with the ability to communicate across all levels of internal and external stakeholders.
Logical and analytical approach problem solving and stakeholder management.
Being able to efficiently multi-task and offer timely communication, action and resolution.
Able to thrive and operate in an extremely fast paced environment.
At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
