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Education Consular

RM 6,000 - RM 6,000 / Per Mon

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To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients

Key Performance Area

Customer service/Business acumen

· Provide counselling services and information on the United Kingdom (UK) / Ireland (IE) education and related to customers (students/parents).

· Provide accurate, efficient and quality service that exceeds customer’s expectation

· Attend to students’ queries quickly and professionally

· Attend to students’ complaints tactfully and professionally

· Maintain a high degree of response towards customers confidentially Client satisfaction

Client satisfaction:

· Develop a good rapport between students and clients

· To ensure a good conversion of students for clients

· To provide local support services e.g. school visits, appointments, etc.

· Maintain friendly & professional relationships with all stake holders including universities & students Quality of work

Quality of work:

· To develop a cut-off score file and ensure that it’s updated regularly

· Accuracy of information

· Ensure that the contact details of the clients are accurate and updated when there’s changes

· To maintain a good student database for follow up

· No wrong information given to students

· A close follow up with students

· Keeping in touch with new students

· Reduce number of complaints

· Increase conversions

· Good rapport and follow up with students

· To ensure students paid up through IDP when the final decision is made

· Manage to convert lead to applicant and APF as per agree outcome

· Deliver the number of APF as per set target Technical & Professional Knowledge

Technical & Professional Knowledge:

· Competent knowledge of the UK/IE education

· Competent knowledge of the UK/IE culture, life style and geographic region

· Competent knowledge of university courses and careers outlook

· Competent knowledge of migration rules & regulations

· Possess relevant computer skills

Job Type: Full-time

Pay: Up to RM6,000.00 per month

Schedule:

  • Monday to Friday

Experience:

  • international education: 2 years (Required)