Education Consular
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To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients
Key Performance Area
Customer service/Business acumen
· Provide counselling services and information on the United Kingdom (UK) / Ireland (IE) education and related to customers (students/parents).
· Provide accurate, efficient and quality service that exceeds customer’s expectation
· Attend to students’ queries quickly and professionally
· Attend to students’ complaints tactfully and professionally
· Maintain a high degree of response towards customers confidentially Client satisfaction
Client satisfaction:
· Develop a good rapport between students and clients
· To ensure a good conversion of students for clients
· To provide local support services e.g. school visits, appointments, etc.
· Maintain friendly & professional relationships with all stake holders including universities & students Quality of work
Quality of work:
· To develop a cut-off score file and ensure that it’s updated regularly
· Accuracy of information
· Ensure that the contact details of the clients are accurate and updated when there’s changes
· To maintain a good student database for follow up
· No wrong information given to students
· A close follow up with students
· Keeping in touch with new students
· Reduce number of complaints
· Increase conversions
· Good rapport and follow up with students
· To ensure students paid up through IDP when the final decision is made
· Manage to convert lead to applicant and APF as per agree outcome
· Deliver the number of APF as per set target Technical & Professional Knowledge
Technical & Professional Knowledge:
· Competent knowledge of the UK/IE education
· Competent knowledge of the UK/IE culture, life style and geographic region
· Competent knowledge of university courses and careers outlook
· Competent knowledge of migration rules & regulations
· Possess relevant computer skills
Job Type: Full-time
Pay: Up to RM6,000.00 per month
Schedule:
- Monday to Friday
Experience:
- international education: 2 years (Required)