Frontdesk Officer (Airbnb & Homestay)

RM 2,000 - RM 2,400 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Responsibility

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.
Provide information about our stay (PDF file, parking video, etc.).
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments (on tracking system)
Check and adjust daily rental fee (if necessary)

Requirements

This job is open to Malaysian only.
Fresh graduate and SPM leavers are encourage to apply.
Excellent hands-on skills with eye for details
Ability to work independently.
Positive attitude and responsible character.
Pleasant personality with focus on excellence in customer service.
Prior working experience will be an added advantage.
Self-starter with good communication and interpersonal skill.
Possess self-confidence and be able to actively interact with all relevant parties.
Has own transportation (Car preferred)

Additional Benefits