Customer Service Agent - CI06
RM 4,000 - RM 4,500 / month
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Role & Responsibilities:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Job Requirements:
- Degree/Diploma | Fresh Grad
- SPM WITH 1 year EXP [PASSED SPM WITH CERT]
- Proficient in Mandarin
- Cantonese and English is a must
Job Types: Full-time, Fresh graduate
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Night shift
- Rotational shift
- Weekend jobs
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Required)
Language:
- Mandarin (Required)
- English (Required)
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