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Customer Service Agent - CI06

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / month

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Role & Responsibilities:

  • Take call and provide accurate answer to customer queries.
  • Delivery excellent customer support & services and offering patient assistance at all times.
  • Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
  • Deliver customers support & services effectively through active communications.
  • Meet and exceed all key performance indicators set by the company and the client.
  • Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
  • Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
  • Abide to De-escalation processes that involving dissatisfied customer.

Job Requirements:

  • Degree/Diploma | Fresh Grad
  • SPM WITH 1 year EXP [PASSED SPM WITH CERT]
  • Proficient in Mandarin
  • Cantonese and English is a must

Job Types: Full-time, Fresh graduate

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift
  • Weekend jobs

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Mandarin (Required)
  • English (Required)