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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Experience Associate

RM 3,000 - RM 3,800 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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About Purest Co

At Purest Co, we are dedicated to enhancing the health and wellness of our customers by offering high-quality natural health products. We are passionate about delivering exceptional customer experiences, and our team is at the heart of what we do. We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience associate.

Job Summary

The Customer Experience associate will play a critical role in ensuring that our customers have a seamless and positive experience with Purest Co. You will be responsible for handling customer inquiries, resolving issues, and providing personalized service to enhance customer satisfaction. The ideal candidate is passionate about wellness, possesses excellent communication skills, and is dedicated to delivering exceptional customer service.

Key Responsibilities

Customer Support: Handle customer inquiries via phone, email, live chat, and social media, providing timely and accurate responses.

Order Management: Assist customers with order processing, tracking, and resolving any issues related to order fulfillment and delivery.

Problem Resolution: Address and resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining a positive brand image.

Feedback Collection: Gather customer feedback and insights to help improve products, services, and the overall customer experience.

Product Knowledge: Develop a deep understanding of Purest Co products to provide customers with expert advice and recommendations.

Collaboration: Work closely with other departments, including marketing, logistics, and product teams, to ensure customer needs are met and exceeded.

Reporting: Track and report on key performance metrics related to customer service and experience.

Project Management: Work with CS Manager & management team on any projects that set for continuous improvement.

Qualifications

Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

Minimum of 1-2 years of experience in customer service, sales, or a related role, preferably within the health, wellness, or consumer goods industry.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities and a customer-first mindset.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using CRM software (Gorgias, Zendesk, SalesForce, Genesys, etc), Microsoft Office Suite, and other customer support tools.

Positive attitude, empathetic, and proactive in providing solutions.

Passion for health and wellness is a plus.

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

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