Tech Support, Junior Executive

RM 2,500 - RM 4,000 / month

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Job Description:

Resolve customer inquiries via live chat in a timely and professional manner.
Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
Escalate unresolved or complex technical issues to higher-level support or engineering teams, ensuring a swift and effective resolution.
Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
Provide customers with information and training on how to use our products and services more effectively.
Conduct follow-up calls or emails to ensure that technical issues have been fully resolved and that customers are satisfied with the service provided.
Assist in the creation and updating of support documentation, FAQs, and troubleshooting guides to help customers resolve issues independently.
Daily clear enquiries log to ensure no complaints received from the customers.
Attend to customers via live chat, no cold calling or phone call required.

Job Requirement:

Bachelor’s degree in Marketing, Business, Mass Communication, Linguistics or a related field
Good communication skills and a problem-solving approach
Positive, empathetic, and professional attitude
Willingness to work in rotating shifts, weekends, and public holidays
Proficiency in spoken and written English
Fluency in spoken and written Mandarin is a plus.
Experience working with customer service or support is a plus

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits: