Analyst, Client Management, CMG

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC’s global capabilities and footprint allow our Global Banking and Markets teams to provide a single coverage point for multinational clients operating internationally. Offering vast expertise and local knowledge, especially in emerging markets, Global Banking & Markets products and services have been designed to meet the global financial needs of our clients, whatever and wherever they are.

We are now inviting qualified individuals to join this team in the role of Analyst, Client Management, CMG.

Role Profile

• The Wholesale Client Services (WCS) team is responsible for the management and execution of client related service events through the full life-cycle of a client’s relationship with HSBC, for both Global and Commercial Banking lines of business,
• The RSM is responsible for, but not limited to, the proactive management of credit and operational services for an assigned portfolio of Global Banking clients to ensure a high quality of service is delivered at all times,
• The RSM will support the Global Relationship Banker or local Relationship Manager to develop and grow long-term relationships with a portfolio of major corporate clients,
• Act as primary point of contact for clients and internal colleagues. Work with various middle/back offices to ensure smooth delivery of client solutions and efficient feedback to client inquiries,
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators,
• Manage workflow of credit and operational services and provide guidance to Relationship Managers, Client Managers, and other Relationship Service Managers (RSM) handling Operations and Credit,
• Support the CARM approval process and collaborate with CAU, Credit Service team and CARM team on CARM proposal and Credit Memorandum,
• Review and comment on the annual review, Credit Memorandum and new monies proposal received from CAU in preparation for risk approval submission in CARM,
• Support risk management activities in terms of handling RFI related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers,
• Provide opinion on operational aspects with various departments (Global Market, Business Management, IT, etc.),
• Be the focal point and optimize the workflow of operational services and provide guidance to Relationship Managers, Client Managers, and other functions,

Principal Responsibilities

• To assist the Client Management team on various client and internal matters
• To actively manage the operational service requirements of a portfolio of clients, ensuring a high quality service is delivered at all time, exceeding customer expectations
• Assist to identify and progress service improvement and sales opportunities and escalate service issues.
• To provide opinion on operational aspects with various departments.
• To manage the workflow of the credit and operational services of the team.
• The role covers GB for HBMY, HBMS and Labuan Offshore Banking
• To collaborate with other Client Management team to ensure effective coverage at all times across sectors, sharing knowledge, information and ideas to ensure high standard of service is delivered.
• To manage all aspects of the credit and operational service relationship between HSBC and a portfolio of clients.
• To act as an escalation point regarding service issues.
• To work in close liaison with the client servicing teams, product providers and operation teams to deliver optional service in a collective approach.
• To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change
• Uphold the highest level of integrity and act as role model for all HSBC values and business principles
• Share information, knowledge and ideas with the team.
• Demonstrate a commitment to excellence and perform to the highest standards.
• To record deadlines for submission of all internal reporting requirements and financial or non-financial reporting requirements by customers and complete internal returns / analysis.
• To provide support including filing/retrieving of circulars and other documents especially the Compliance and related Guidelines and daily administrative support activities.
• To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.
• Perform to the highest standards, uphold the highest level of integrity and act as a role model for all HSBC values and business principles.

• Solid understanding of Banking operations and its products / services, general knowledge of trade, treasury, and payment and cash management products and activities
• Relevant work experience supporting Relationship Managers or Sales teams in a financial institution (bank or non-bank)
• Relevant credit application and credit monitoring experience (minimum 2 years)
• Excellent client servicing skills (minimum 2 years of service in a client facing role)
• Results focused and an ability to manage and prioritize multiple tasks in a fast-moving environment
• Ability to work independently but also as a team player, with highly developed interpersonal skills
• Ability to prioritize competing demands
• Ability to understand and consolidate diverse and complex business information and identify and mitigate risk issues
• Be change oriented and explore ways of enhanced working and have a forward-thinking mind-set, in line with the Group’s values and strategy
• Excellent analysis and problem solving skills
• Proficient in Microsoft Office
• Fluent verbal and written English

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad