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Customer Service Team Lead

RM 4,000 - RM 5,500 / month

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Job Responsibilities :

  • Responds to live chats professionally and answer customers' enquiries.
  • Able to support and understand the operation to resolve customer issue and promote good customer experience.
  • Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • To manage day to day operation of the contact centre.
  • To initiate and manage 1:1, team huddle and team meetings effectively.
  • To manage resources, planning and implementing Contact centre strategies effectively.
  • To coordinate and managing client’s expectation.
  • Ability to motivate, coach and develop agents.
  • Ensuring all tickets are solved within SLAs.
  • Approachable personality with people handling skills.
  • Continuously seeking improvement and plan towards achieve company goals.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • How long is your notice period?