Customer Service Team Lead
RM 4,000 - RM 5,500 / month
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Job Responsibilities :
- Responds to live chats professionally and answer customers' enquiries.
- Able to support and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- To manage day to day operation of the contact centre.
- To initiate and manage 1:1, team huddle and team meetings effectively.
- To manage resources, planning and implementing Contact centre strategies effectively.
- To coordinate and managing client’s expectation.
- Ability to motivate, coach and develop agents.
- Ensuring all tickets are solved within SLAs.
- Approachable personality with people handling skills.
- Continuously seeking improvement and plan towards achieve company goals.
Job Type: Full-time
Pay: RM4,000.00 - RM5,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How long is your notice period?
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