Operation Manager

• Oversee the logistical aspects of auction events, including venue preparation, setting up auction lots, and ensuring items are displayed correctly.
• Coordinate the timing of events, including preview days, auction day, and post-auction procedures.
• Ensure smooth operations during live auctions, including managing staff, auctioneers, and ensuring client satisfaction.
• Supervise consignment intake, ensuring items are cataloged, photographed, and described accurately for auction.
• Oversee stock management, including the receipt, storage, packing, and shipping of consignments.
• Lead a team of administrative and operational staff, ensuring they are properly trained and equipped to handle auction processes.
• Manage supplier relationships, negotiating contracts and overseeing service delivery.
• Prepare and manage budgets for auction events, ensuring costs are within established limits.
• Work directly with high-value clients and consignors, managing inquiries, providing assistance, and ensuring excellent client relations.
• Source new consignments by building relationships with consignors, conducting outreach, and identifying market opportunities.
• Manage auction software systems and technology infrastructure for online bidding, live-streaming, and tracking client bids.
• Oversee the post-auction settlement process, ensuring payment collection and the return or shipping of unsold items.

We are seeking an experienced and dynamic Operations Manager to oversee the end-to-end operations of our auction house. The ideal candidate will bring a strategic mindset, impeccable organizational skills, and a passion for the auction industry. This role is critical in ensuring operational excellence and upholding our reputation for world-class service.

Requirement:

• At least 3-5 years of experience in managing operational teams.
• Diploma or Degree in Business Administration, Event Management, Marketing, Art History, or a related field is typically preferred.
• Fluent in both spoken and written Mandarin and English to communicate effectively with a diverse clientele.
• Strong ability to lead a team, delegate tasks, and maintain operational efficiency.
• Ability to address operational challenges and ensure smooth auctions.
• Ability to handle multiple tasks, timelines, and budgets.
• Familiarity with auction management software, inventory systems, and client relationship management tools.

• EPF / SOCSO
• Annual Leave