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(Social Media A) Customer Success Specialist (Mandarin Speaker)

RM 3,500 - RM 4,100 / Per Mon


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  • Order Support: Assist customers with online orders via calls and emails.
  • Payment Accuracy: Handle payments securely and protect data.
  • Brand Protection: Resolve issues to maintain loyalty and reputation.
  • Escalation: Flag urgent problems to the right channels.
  • Teamwork: Collaborate to improve service quality and meet KPIs.
  • Fresh Graduates: Encouraged to apply.
  • Efficient In Mandarin & English
  • Education: Minimum SPM or Diploma and above.
  • Skills: Strong analytical skills, attention to detail, and adherence to ethical standards.
  • Knowledge: Familiarity with content types on social platforms and e-commerce sites.
  • Shifts: 24/7 rotational (8 hours per shift), 5 working days with 2 days off, between Monday to Sunday.
  • Location: Based in Bayan Lepas, Penang.
  • Language Allowance: RM300.
  • Training Provided: Gain skills with world-class training covering soft skills, systems, SOP, and product knowledge.
  • Insurance & Coverage: Includes medical and insurance coverage, EPF, SOCSO, and EIS.
  • Leave Benefits: Enjoy annual leave and medical leave.
  • Work-Life Balance: Operate in a balanced environment.
  • Team Environment: Be part of a young, energetic, and supportive team.
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