(Social Media A) Customer Success Specialist (Mandarin Speaker)
RM 3,500 - RM 4,100 / Per Mon
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- Order Support: Assist customers with online orders via calls and emails.
- Payment Accuracy: Handle payments securely and protect data.
- Brand Protection: Resolve issues to maintain loyalty and reputation.
- Escalation: Flag urgent problems to the right channels.
- Teamwork: Collaborate to improve service quality and meet KPIs.
- Payment Accuracy: Handle payments securely and protect data.
- Fresh Graduates: Encouraged to apply.
- Efficient In Mandarin & English
- Education: Minimum SPM or Diploma and above.
- Skills: Strong analytical skills, attention to detail, and adherence to ethical standards.
- Knowledge: Familiarity with content types on social platforms and e-commerce sites.
- Shifts: 24/7 rotational (8 hours per shift), 5 working days with 2 days off, between Monday to Sunday.
- Location: Based in Bayan Lepas, Penang.
- Efficient In Mandarin & English
- Language Allowance: RM300.
- Training Provided: Gain skills with world-class training covering soft skills, systems, SOP, and product knowledge.
- Insurance & Coverage: Includes medical and insurance coverage, EPF, SOCSO, and EIS.
- Leave Benefits: Enjoy annual leave and medical leave.
- Work-Life Balance: Operate in a balanced environment.
- Team Environment: Be part of a young, energetic, and supportive team.
- Training Provided: Gain skills with world-class training covering soft skills, systems, SOP, and product knowledge.
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