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Customer Service (Mandarin)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,500 / Per Mon


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WHAT YOU WILL OWN:

  • Ensure the highest quality of customer service to vendors
  • Process orders and manage relationships with hundreds of restaurants
  • Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
  • Ensure that processes are followed and bring in new ideas for improvements
  • Constantly work towards improving customer experience
  • Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

  • Candidates have at least an SPM or Diploma certificate
  • Working experience in the customer service field are preferable
  • Fresh graduates are welcome to apply
  • Required language (s): Basic English , Mandarin OR Cantonese
  • Able to work in a fast-paced, high-intensity work environment
  • Flexible and able to adapt to fast changes
  • Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
  • Preferably with strong computer navigation skills and PC knowledge with typing speed of 40WPM
  • WFH
  • Freshers or no experienced can also work
  • Medical
  • Annual Leaves
  • EPF, Socso
  • Annual bonus
  • Training provided
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