Manager, Sales Support

Position Overview:

This role is responsible for managing and overseeing Steelcase's quotation, pricing, and design support processes for the Australia, New Zealand and Singapore team. The position will be based in Malaysia.

As a managerial position with direct reports, the role involves close collaboration with Bid Managers and Sales teams to understand project requests, align on quotation strategies, and ensure accurate, timely submissions. The ideal candidate will provide strong leadership to the team while actively contributing to service requests and design solution development.

Key Responsibilities:

Team Leadership and Management:

• Coordinate and manage resources to ensure efficient project support, balancing team capacity and technical expertise as needed.
• Lead team performance by setting clear expectations, fostering accountability, and creating a culture of collaboration and excellence.
• Organize regular team meetings to align objectives, workflows, and priorities.
• Identify and resolve issues, including order roadblocks, while encouraging a solutions-oriented mindset across the team.
• Collaborate with Sales Directors and the Singapore and Australia leadership teams to provide updates on key metrics, roadblocks, capacity concerns, and areas for improvement.
• Proactively assess capacity constraints and implement solutions to optimise workload distribution and team efficiency.
• Partner with leadership to establish and monitor KPIs aligned with business goals, driving performance and accountability.
• Empower the sales team by streamlining administrative tasks, enabling them to focus on customer engagement and delivering exceptional experiences.
• Identify opportunities to improve processes and systems, implementing innovative solutions to enhance overall team effectiveness.
• Act as a key liaison between sales and support functions, ensuring alignment and effective communication at all levels.

Quotation and Pricing Support:

• Generate quotes in HDS/Pcon and support order conversions.
• Interpret and apply typical drawings and floor plan take-offs.
• Define special product requirements and ensure compliance with regional pricing processes (AP, NA, Europe).
• Compile accurate project quotations and support RFP/RFI submissions with required documentation.
• Conduct quality assurance reviews of quotes and drawings.

Design Solutions Development:

• Develop comprehensive design solutions using Steelcase's global product portfolio.
• Generate AutoCAD drawings, typical layouts, detailed space plans, and post-installation drawings.
• Communicate with customers to gather project requirements and create tailored solutions.
Collaborate with the visualization team, providing technical drawings and product application advice.

Key Attributes for Success:

• Strong leadership skills with the ability to manage and inspire a team.
• Hands-on approach to managing workload and contributing directly to deliverables.
• Exceptional organizational and project management abilities to ensure timelines and commitments are met.
• Advanced technical proficiency in tools like AutoCAD, HDS/Pcon, and an understanding of Steelcase’s product offerings.
• • Collaborative mindset, working closely with cross-functional teams and clients to deliver seamless project execution.

Skills/Abilities:

• Leadership/Team Management
• Resolving conflicts
• People / Team Management
• Time management
• Coordination
• Planning
• Negotiation