Customer Relationship Management (CRM) Executive
RM 2,000 - RM 2,500 / month
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Responsibilities: -
- Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Follow up on customers to ensure they are satisfied with product/ service received.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Responsible to complete all reports related to CRM monthly for Management review.
- Maintain good customer’s relationship in a courteous manner.
- Visit outlet(s) for any investigation on customer’s issues (if needed).
- Keep updated the latest or upcoming event related to business.
- Perform duties as required or assigned.
Requirement: -
- Candidates must possess at least Diploma, Advanced/ Higher/ Degree.
- Candidates who has working experience in customer service is required for this position.
- Required language(s) : Bahasa Malaysia, English, Mandarin.
- Good in communication & interpersonal skill
- Problem solving and decision making
- Good attitude
- Self-motivated & able to work independently.
- Able to multitask and uphold confidentially.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary?
- What is your current / last drawn salary?
- Are you available to join immediately? (E.g. Yes, immediately / 1 month notice period)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Required)
Language:
- Bahasa Malaysia (Scale 1 - 10) (Required)
- English (Scale 1 - 10) (Required)
Willingness to travel:
- 25% (Preferred)
Similar Jobs