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Customer Relationship Management (CRM) Executive

RM 2,000 - RM 2,500 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities: -

  • Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Follow up on customers to ensure they are satisfied with product/ service received.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Responsible to complete all reports related to CRM monthly for Management review.
  • Maintain good customer’s relationship in a courteous manner.
  • Visit outlet(s) for any investigation on customer’s issues (if needed).
  • Keep updated the latest or upcoming event related to business.
  • Perform duties as required or assigned.

Requirement: -

  • Candidates must possess at least Diploma, Advanced/ Higher/ Degree.
  • Candidates who has working experience in customer service is required for this position.
  • Required language(s) : Bahasa Malaysia, English, Mandarin.
  • Good in communication & interpersonal skill
  • Problem solving and decision making
  • Good attitude
  • Self-motivated & able to work independently.
  • Able to multitask and uphold confidentially.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your expected salary?
  • What is your current / last drawn salary?
  • Are you available to join immediately? (E.g. Yes, immediately / 1 month notice period)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Bahasa Malaysia (Scale 1 - 10) (Required)
  • English (Scale 1 - 10) (Required)

Willingness to travel:

  • 25% (Preferred)
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