Front Office, Guest Service Assistant

Responsibilities: 1. Guest Check-in and Check-out: Efficiently register guests upon arrival and process check-outs. 2. Reservation Management: Handle room reservations, modifications, and cancellations. 3. Ticketing Services: Provide assistance with event, tour, and transportation ticketing. 4. Guest Services: Address inquiries, provide information, and assist with special requests. 5. Billing and Payments: Manage billing processes and handle cash and credit card transactions. 6. Concierge Duties: Arrange guest transportation and dining reservations, offer local recommendations. 7. Administrative Tasks: Maintain accurate guest records, prepare reports, and communicate with departments. 8. Security and Safety: Monitor guest access and respond to emergencies. 9. Team Collaboration: Coordinate with other departments and attend meetings and training sessions. 10. Technology Use: Utilize front office software and communication tools effectively.