GN-Comms & Media -Telecom OSS Transformation – Analyst

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.
• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.

Skills in one or more roles

• Deliver consulting projects, programs and process enablement for our clients.
• Support business development and proposals activities
• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters or Program Delivery Managers
• Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations
• Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
• Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

Bring your best skills forward to excel in the role:

Skills in one or more Telecom areas

• Business Analysis and Consulting Projects: Experience in consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, AI/OPS/service assurance use cases, NOC/SOC processes, etc.
• OSS Modules: Experience in assessing OSS applications (Inventory management, Performance Management, Service Activation, Service Assurance, etc.), data, and processes to identify gaps and propose solutions
• OSS Tools Ecosystem: Good understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc.
• BSS Modules and Telco Journeys: Excellent knowledge of various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash, etc
• Digital Transformation: Experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model
• Cloud BSS: Design BSS journey to cloud strategies to accelerate ROI and performance. Knowledge of AWS, Azure, SFDC, etc. is a plus

Other required skills

• Communication and Presentation - Plan and deliver well-structured oral and written communications
• Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
• Strong program management skills
• Cross-cultural competence with an ability to thrive in a dynamic environment