Admin Assistant

JOB PURPOSE:

The Patient Liaison Officer works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. She/He will work directly with various members of healthcare team, hospital departments and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the hospital.

DUTIES & RESPONSIBILITIES:

The patient liaison officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment/ medical care. Among the job descriptions include:

• Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
• Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
• Provide the right information in navigating the patients through the hospital's internal processes such as appointments, treatments, payment related matters. etc.
• Provide translation services to patients and/or family members wherever necessary.
• Resolve issues / problems that may be faced by patients to ensure smooth and positive customer
• experience,
• Be the first point of contact for customers and family members in attending to their feedbacks and/or

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Administration: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)