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Service Desk (Korean Speaker)

RM 8,000 - RM 12,000 / month

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· Provide L1 Support for all applications.

· Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.

· Ensure user complaint is entered accurately in Service Now

· Ensure that all communication & steps performed are logged into Ticketing system promptly & completely

· Timely updates to users on the progress of the ticket

· Ensure critical issues are escalated to appropriate teams & management

· Must be able to troubleshoot user queries via calls, mails & multiple channels

· Must be able to answer phones from users professionally and respond to user inquiries and complaints.

· Must be able to handle installation, configuration & upgrading FedEx software

· Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx applications.

Qualifications (Should describe qualifications required)

· Diploma or above education degree is required.

Skills (Should describe skills required)

· Service desk/helpdesk experience is a must

· Korean language is must

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift

Experience:

  • Service technician: 1 year (Required)

Language:

  • Korean (Required)