Quality Analyst (Tri-lingual) Burmese, Japanese & English
Salary undisclosed
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Conducts quality reviews to evaluate quality performance and increase customer satisfaction (calls, emails, documents and chats). Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow. Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders. Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.
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