Front Office Manager

a)Responsible for all room division operation including rooms marketing/Sales,Guest services,Reservations,duty manager program. b)Responsible for all day to day operations. c)Must be knowledgeable of all front desk procedures e)Provide guidance and monitors work performance of all desk clerks and ensure welcome calls are done. f)Always be polite,friendly,and efficient to ensure 100% guarantee satisfaction program is met. g)Create and update all policies,procedures,job descriptions,checks list,to ensure stability for Front Desk Agent and exceeding guest satisfaction.