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Protege Helpdesk Specialist

RM 1,500 - RM 1,999 / Per Mon

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• Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat and other channels of communication. • Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and application. • Determine the best solution based on the issue and details provided by customers. • Direct unresolved issues to the next level of support personnel • Follow-up and update customer status and information on a timely manner as per standard guidelines by the company. • Work closely with internal teams and departments to resolve all customer related complaints and outages. Monthly allowance: RM2000 Duration: 12 months Qualification: Bachelor Degree Benefits - SOCSO, EIS, Annual Leave & Sick Leave - Learning & Development - On Job training - Wellness & Well-being Program