Executive-RTFM (Native Tagalog Speaker)
RM 3,500 - RM 3,999 / Per Mon
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• To manage SLA by real time queue management, work with TL/OM to ensure floor AHT/attendance. • To develop tools to track and ensure schedule adherence by agents on floor. • To measure & manage shrinkages in productivity & minimize gaps in calls offered vs. handled. • To make accurate & timely real-time reports, daily EOD summary of Process Health. • Good time management • Able to work under pressure • Able to interact with all levels • Good knowledge of Microsoft Excel • Able to work independently and in a team
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