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Mandarin Customer Service - Travel 中文客服专员 (年后开工)

RM 4,000 - RM 5,000 / Per Mon


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Working shift: 9 hours including 1 hour break

Off days: 2 days per week

Locations: Subang Jaya (Reachable by public transport)

Salary packages: Basic RM4000 + KPI + other allowances

  • Interact with customers through different channels such as emails, calls, and chats
  • Listen attentively to customer needs and concerns
  • Outbound voice contact to resolve more complex or dynamic customer queries
  • Demonstrate empathy while maximizing the opportunity to build rapport with the customers
  • Deliver a consistently high level of customer service to reduce repeat contacts and escalations
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

What you’ll need to succeed:

  • Malaysian who does not exceed 40 y/o
  • Possess at least SPM qualifications
  • Able to converse in both Mandarin and English
  • Cantonese will be an added advantage
  • No experience required (Open for FRESH GRADUATES!)
  • Good written and verbal communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Able to work during public holidays

    It'll be great if you have:

    • Experienced in the Customer Service industry and the call center is entitled to salary negotiations
  • Recognition
  • Allowances (KPI etc)
  • Multinational Company, with a friendly & helpful culture
  • Office located near shopping malls and housing area - easy access to public transport
  • Good career advancement
  • Insurance coverage
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