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Customer Support Officer- Aviation

RM 3,800 - RM 4,350 / Per Mon


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- Handle incoming urgent requests from airlines for component delivery.

- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations

- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.

- Evaluate root causes for orders exceeding service level lead times.

- Manage internal meetings, including backlog review and operation drumbeat.

- Ensure required parts for aircraft are sourced and shipped according to contract.

- Maintain contact with all involved parties throughout the process.

- Document actions taken, ensuring accuracy and attention to detail.

- Effectively manage various IT tools and FHS IT systems.

- Record all milestones in the systems correctly and maintain accurate data.

- Highlight issues and contribute to process improvement through proper escalation within the management team.

- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.

- Challenge customers on their needs when necessary.

- Efficiently manage communication with both internal and external customers.

- Maintain daily communication with customers, answering queries professionally and promptly.

- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.

  • Shift allowances will be provided.
  • If anyone living 40km far from Sepang office, then Travel allowances will be provided.