Customer Support Officer- Aviation
- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations
- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.
- Manage internal meetings, including backlog review and operation drumbeat.
- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.
- Document actions taken, ensuring accuracy and attention to detail.
- Effectively manage various IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.
- Highlight issues and contribute to process improvement through proper escalation within the management team.
- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.
- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.
- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.
- Shift allowances will be provided.
- If anyone living 40km far from Sepang office, then Travel allowances will be provided.