Mandarin Customer Success Specialist (Booking Industry) - Freshgraduate
RM 3,600 - RM 3,900 / Per Mon
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- Respond to inquiries via phone, email, or live chat promptly and professionally. Provide clear and accurate information about Airbnb policies, procedures, and offerings.
- Technical Support: Guide users in navigating the Airbnb platform, mobile app, or account settings. Troubleshoot technical issues related to booking or property listing.
- Conflict Resolution: Address customer complaints effectively to maintain satisfaction.
- Able to read/write in English and Mandarin.
- Spoken Cantonese is a MUST.
- Minimum SPM. Welcome fresh-graduate.
- Good attitude and team spirit.
- Computer literacy.
- Training provided.
- EPF & SOSCO
- Annual leave & medical leave
- 5 working days.
- Provided language allowance.
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