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Mandarin Customer Success Specialist (Booking Industry) - Freshgraduate

RM 3,600 - RM 3,900 / Per Mon


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  • Respond to inquiries via phone, email, or live chat promptly and professionally. Provide clear and accurate information about Airbnb policies, procedures, and offerings.
  • Technical Support: Guide users in navigating the Airbnb platform, mobile app, or account settings. Troubleshoot technical issues related to booking or property listing.
  • Conflict Resolution: Address customer complaints effectively to maintain satisfaction.
  • Able to read/write in English and Mandarin.
  • Spoken Cantonese is a MUST.
  • Minimum SPM. Welcome fresh-graduate.
  • Good attitude and team spirit.
  • Computer literacy.
  • Training provided.
  • EPF & SOSCO
  • Annual leave & medical leave
  • 5 working days.
  • Provided language allowance.