Executive/Specialist Technical Support
RM 2,800 - RM 2,800 / month
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Job Description:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higher-level support or supervisors as needed.
- Develop and retain a profound understanding of the company's products, services, and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the company's database or CRM system.
- Uphold high-quality service standards to ensure and enhance customer satisfaction.
Responsibilities:
- Minimum Degree in IT or any related field (hardware).
- Preferably 1 - 3 years’ experience in the call center industry (inbound), a similar role is an advantage.
- Working experience in any technical related fields is an added advantage.
- Excellent command of spoken and written Bahasa Malaysia & English.
- Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
- Possess initiative, able to work independently and as a team.
- Ability to work in a challenging environment.
- L1 : Contact Centre Operating Days : 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
- L2 : Shift Basis (5 days in a week)
- You may require to work on Public Holiday based on operation requirements.
- This position is open to locals only.
- Office at Menara TA One, Kuala Lumpur.
Salary Package:
- Basic salary up to RM 2800 - RM3700.
- Basic salary (Mandarin) up to RM 3000- RM4200.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
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