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Manager / Asst. Manager, Guest Service

  • Full Time, onsite
  • ASCOTT INTERNATIONAL MANAGEMENT (M) SDN BHD
  • Shah Alam, Malaysia
RM 5,000 - RM 5,999 / Per Mon

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The Manager Maintains the established code of standards, efficiency and professionalism set by Management. Oversees and ensures the smooth operations of the Guest Service. Maximise apartment yield and prompt an uninterrupted telephone service. Reviews the operational standards of staff identity, develop staff and provide training. Responsible for the administrative functions at the Guest Service. Prepares and provide Management with timely reports and feedback of the general trends of the market. The Assistant Manager Maintains the established code of standards, efficiency and professionalism set by Management. Personalised welcome and check in the VIP, Penthouse and Long Term Guest, organise monthly Guest Retention Program (GRP), attends to guest needs and complaints. Oversees and ensures the smooth operations of the Front Desk, Telephone, during the absence of the Front Office Manager.