Warranty & After Sales Specialist

Job Description: • Evaluate and process warranty claims in a timely and accurate manner. • Liaise with workshop department to facilitate repairs, maintenance, and other after-sales services. • Communicate effectively with customers to resolve any after-sale inquiries or issues. • Maintain detailed records of customer interactions, transactions, and feedback. • Collaborate with the sales team to ensure a cohesive customer experience. • Stay informed about the latest motorcycle models and associated warranties. Job Requirements: • Experience in warranty handling, customer service, or a similar role. • Strong understanding of after-sales service processes and customer satisfaction. • Excellent communication and interpersonal skills. • Ability to work independently. • Detail-oriented with strong organizational and problem-solving skills. • Knowledge of motorcycles and the automotive industry is a plus. • Proficiency in relevant computer applications such as Microsoft Office Applications